nannybag.com Privacy and Data Protection Policy
Nannybag SAS (whose registered office is at 66 avenue des Champs-Élysées 75008 Paris, France) ("Nannybag",
"we", "our" or "us"), acting as data controller, is committed to
protecting and respecting your privacy. This notice (the "Privacy Notice") is designed to tell
you about our practices regarding the collection, use and disclosure of information that you may provide
via our website or our mobile applications (the "Platforms").
This Privacy Notice (together with our Terms and Conditions and any other documents referred
to in it) sets out the basis on which any personal data we collect from you, or that you provide to us,
will be processed by us. Please read the following carefully to understand our views and practices
regarding your personal data and how we will treat it.
The legal basis for collecting your personal data is as follows: (i) the execution of a contract
when you register on the site, or subscribe to other services provided by our site; (ii) Our
legitimate vested interest in keeping you informed and developing our activity by sending you
newsletters or informative emails. (iii) Your acceptance of social networking cookies, advertising
cookies and Google Analytics cookies as detailed in article 8.
Your personal data is collected for one of the following purposes:
(i) Managing access and use of certain services available on the site.
(ii) Drawing up a file of
registered users, Members, customers and prospects.
(iii) Sending newsletters, requests and
promotional material. We provide you with the option of opting out of personal data collection if
you should so wish.
(iv) Offering you the possibility of contacting other users on the site. We
provide you with the option of opting out of personal data collection if you should so wish.
Organising competitions, lotteries and other promotional operations excluding online gambling, which
are subject to specific authorisation by the online gaming regulator.
(vi) Managing evaluations
provided by people on products, services and content.
(vii) Providing personalised answers to
any request for information
(viii) Complying with our legal and regulatory obligations.
We will inform you, when collecting personal data, whether the data is mandatory or optional.
Mandatory data is required for the services provided on site to work. You are free to provide or not
provide optional data.
We may collect and process the following data about you:
2.1. Information you give us
You may give us information, including information that can identify you ("Personal Data"),
when you use our Platforms, by filling in forms on the Platforms (such as the sign-up form), when you
enter into any of our competitions, promotions or surveys, when you correspond with us by phone, e-mail
or otherwise, and when you report a problem with our Platforms.
The information you give us may include:
• Mandatory information required to register for the service we provide on our Platforms
or to access other services provided by us, including your name, email address, mobile phone number,
country of residence and a password. All these fields are mandatory. Nannybag will not be able to
provide you with the services offered on our Platforms if the required information is not provided,
consequently you will not be able to register for a user account on our Platforms;
• A photograph;
• A postal address;
• Your opening hours;
• An IBAN
2.2. Information we collect automatically 2.2.1 If you sign up via social media authentication methods, Nannybag will access certain
Personal Data (e.g. first name, surname, email etc.) in your social media account pursuant to the
applicable terms and conditions of these social media platforms. We may also collect some of your
Personal Data when you interact with third party social media features, such as "Like"
2.2.2 With regard to each of your visits to our Platforms we may collect, in accordance with
applicable laws and where required with your consent, information relating to the devices you use and
the networks you are connected to when using our services. This may include the following information:
your IP address, log-in information, browser type and version, browser plug-in types and versions,
operating system and platform, advertising identifier, information about your visit including the URL
clickstream to, through and from our Platforms, products you viewed or searched for, download errors,
length of visits to certain pages, page interaction and any phone number used to call our customer
service number. We collect this information through the use of various technologies including cookies.
2.2.3 We also collect aggregated information regarding your activity on our Platform (such
as the number of suitcases kept, your message response rate, etc.). Such information may be published on
your public profile on our Platform.
2.3. Data retention
Your Personal Data will be stored for the duration of your relationship with us.
3. How do we use the information we collect from you?
We will use the information we collect from you for two reasons:
1. To provide personalised services unique to individual users.
2. To help us to monitor and improve the services we offer
4. Who are the recipients of the Information we collect from you and for which purposes?
4.1 When you use our services, some information about you is shared with the members of our
communities, either on your public profile or during the booking process (e.g. we give your name and
telephone number to the Nanny to whom you will drop off your luggage).
4.2 We may receive and send information about you, including your Personal Data, if you
use any of the platforms we operate or from other Nannybag entities and affiliates, for the purposes
outlined in this Privacy Notice.
4.3 We are also working closely with third parties which may be the recipients of your
Personal Data such as:
• our business partners who are social media platforms and which may provide you with
connecting services, such as the connection of the information of your profile, from their social media
platforms to our Platforms;
• our business partners who may advertise their services on our Platforms and to which
you may decide to sign up for: these services may be any service related to our services such as
insurance services, banking services, etc.
• our business partners who may advertise our services on their websites;
• our sub-contractors in technical, payment, identity verification and delivery services
or analytics providers.
4.4 We only share your Personal Data with any of these third parties in the following
4.4.1 Where it is necessary to involve a third party service provider, for the performance
of any contract we enter into with you in order to facilitate or extend our services (e.g. if we charge
you any fees or collect any money from you in relation to any services on the Platforms);
4.4.2 As part of the booking process and in order to provide the requested services,
information such as your name, photograph, mobile phone number and/or email address, may be displayed on
the Platforms and/or passed on to a traveler (if you are a Nanny) or a Nanny (if you are a traveler);
4.4.3 As part of our rating system, the reviews you write will be published on the
Platforms. The reviews including your firstname and photography are visible to all visitors of the
4.4.4 We use analytics and search engine providers to assist us in the improvement and
optimisation of our Platforms;
4.4.5 It is explicitly requested by you (e.g. with when using social media authentication
4.4.6 We may distribute parts of our Platforms (including the deposit you have made) for
display on our business partners’ websites through API or widgets. In these cases, some information from
your public profile may be displayed on these websites;
4.4.7 Nannybag may also disclose your information if required to do so by law or in a good
faith belief that such access, preservation or disclosure is reasonably necessary to (i) respond to
claims asserted against Nannybag, (ii) to comply with legal proceedings, (iii) to enforce any agreement
with our users such as our Terms and Conditions and our Privacy Notice, (iv) in the event of an
emergency involving the danger of public health, death or physical injury to a person (v) in the
framework of investigation or (vi) to protect the rights, property or personal safety of Nannybag, its
members or others ;
4.4.8 In the event that we sell or buy any business or assets, in which case we may disclose
your Personal Data to the prospective seller or buyer of such business or assets; and
4.4.9 If Nannybag or all or part of its assets are acquired by a third party, in which case
Personal Data held by it about its members will be one of the transferred assets.
4.5 In accordance with applicable laws and where required with your consent, we may
combine information about you, including your Personal Data and cookie information, we send to and
receive from our business partners. We may use this information and the combined information for the
purposes set out above.
4.6 We draw your attention on the fact that if you decide to share your information,
including Personal Data, with us through our business partners’ connecting services, any of our business
partners’ privacy policies and/or notices may also be applicable to you, in addition to this Privacy
Notice. We do not control the collection and/or the processing of your information eventually made by
our business partners on their own platforms.
5. Targeted ads on social media platforms and our communications sent by e-mail and/or text
In accordance with applicable laws and where required with your consent, we may use the information you
give us on our Platforms for electronic direct marketing purposes (e.g. (i) receiving our newsletters,
invitations to our events or other communications that we think may interest you or (ii) serving you
with targeted advertising on social media platforms or third parties websites).
For electronic marketing communications: You can withdraw your consent at any time by
(i) clicking on the unsubscribe link we provide in each Nannybag communication sent to your attention or
(ii) contacting us using the contact details provided in section 11 below.
For targeted ads and content:
• on social media (e.g. Facebook and Twitter): you can object at any time by configuring
your settings regarding advertisement via your social media account;
• on third party websites.
6. Is your Information being transferred? how and where?
We store the Personal Data that we hold about you in the European Union ("EU"). We also may
transfer your Personal Data to non-European countries when one of our data processors is located in a
non-European country. Such a data processor may be engaged in, among other things, the fulfillment of
your service request, the moderation of your user account pictures, the processing of your payment
details, the provision of advertising and marketing services on our behalf and the provision of support
services through electronic communications.
This also covers transfers to Nannybag’s affiliated companies located outside the EU to whom
we may transfer some of your information for the provision of our services in these countries.
When such a transfer happens, we ensure that it takes place in accordance with this Privacy
Notice and is regulated by standard contractual clauses approved by the European Commission as ensuring
an adequate protection for data subjects.
Should you want to obtain further details about the safeguards put in place, you can contact
us via the contact section available at the end of the Privacy Notice.
7. What are your rights in respect of your personal data?
7.1 Where permitted by law, you may have the right to obtain a copy of Personal Data that we hold
about you. Before responding to your request, we may ask you to (i) verify your identity and (ii)
provide further details so we can better respond to your request. We will endeavour to respond within an
appropriate timeframe and, in any event, within any timeframe required by law. If you want to exercise
this right, please contact us using the contact details provided below (see section 11).
7.2 As a member of our Platforms, you can access the Personal Data we hold about you
via your account to correct, amend, or delete information that is inaccurate. You may also update or
delete your Personal Data by contacting us, using the contact details provided below (see section 11).
Please note that in some cases we may retain certain information about you as required by
law, or for legitimate purposes. For instance, if we believe you have committed fraud or violated our
Terms and Conditions, we may want to keep some of your information to avoid that you circumvent the
rules applicable to our Platforms.
You also have the right to make a complaint to the relevant data protection supervisory
authority or to seek a remedy through the courts if you believe that your rights have been breached.
7.3 You have the right to define the protocols for how and if your data will be
conserved, deleted or communicated after your death.
The directives for the management of your data after your death may be general; they may apply
to all your personal data. They must, in such a case, be registered with a secure digital third-party
certified by the CNIL.
Your directives may also be specific to the data managed by our company. If so, you should
communicate your wishes to us according to the procedure indicated in article 11 below. In transmitting
these directives, you explicitly authorise us to store, communicate and execute your instructions in
accordance with this agreement.
You may designate a person responsible for the execution of your directives. This person will
then be authorised to consult your directives and request their implementation by us. If you do not
designate a person responsible for the execution of your directives, your descendants will be
responsible for and have the authority to request the implementation of your directives.
You can change or revoke your directives at any time, according to the procedure laid out in
article 11 below.
7.4 You have the right to view and remove (portability) the data that you enter into
our site actively and consciously with the purpose of accessing and using our services, and the data
generated by your activity when using these services. We stress that this right does not extend to data
collected and processed under any other legal framework, outside of the scope of the contractual
agreement between us.
This (legal) right may be exercised at any time, and notably when your account is closed on
the site, in order to retrieve and conserve your personal data.
Consequently, we will send you your personal data in the format which we deem suitable, in an
open, industry standard, commonly used, machine-readable format.
7.5 Please be informed that you also have the right to have your case reviewed by an
appropriate controlling authority (the National Commission for Information Systems Freedoms (CNIL) in
France, in the European member state in which you normally reside, your place of work or the location in
which you believe your rights have been infringed, if you consider that the processing of your personal
data has infringed the conditions of this charter.
This claim may be made without prejudice to any other claims or cases brought before the
administrative or judicial courts. You have the right to take legal action (administrative or judicial)
if you consider that your data (as defined in this charter) was processed contrary to regulatory texts.
7.6 You have the right to limit the processing of your personal data, in the following
cases: - During the verification process that we implement, if you determine that your personal data is
incorrect, - If you determine that your data is being processed illegally, and you wish to limit the
processing of your data rather than delete it, - If we no longer need your personal data, but you would
like to retain it, as is your right. - During a period of verification of legitimate cause, during which
you may oppose the processing of your personal data.
8. Cookies & similar technologies
Nannybag uses cookie technology in order to offer you a better and more personalised web service.
A cookie is a small text file that is stored and/or read by your web browser on the hard disk
of your end device (e.g. computer, laptop or smartphone) by websites you visit. Nearly every website
uses cookie technology to make websites work and to optimize design and functionality. Cookies also make
your interactions with websites more secure and faster, since they can remember your preferences (e.g.
such as login and language), by sending the information they contain back to the originating website
(first-party cookie) or to another website to which it belongs (third-party cookie), when you revisit
the respective website using the same end device. Based on the function and the purpose for which
cookies are used they are typically divided into the following categories, which are used by Nannybag on
Strictly necessary cookies enable you to move around the website and use its basic
functions. They are usually only set in response to actions made by you which amount to a request for
services, such as log into a secure area of our website. These cookies are indispensable for the use of
Functional cookies are used to recognise you when you return to our website and enable
us to offer you improved and more personalised functions like greet you by name and remember your
preferences (e.g. your choice of language or region).
Analytical and performance cookies allow us to recognise and count the number of
visitors and to gather information about how the website is used (e.g. which pages a visitor opens most
often and whether the user receives error messages from some pages). This helps us to improve the way
our website works, for example, by ensuring that users are finding what they are looking for easily.
Marketing and targeting cookies record your visit to our website, the pages you have
visited and the links you have followed. We will use this information to deliver adverts more relevant
to you and your interests. They are also used to limit the number of times you see an advertisement and
to help measure the effectiveness of advertising campaigns. We may also share this information with
third parties (such as advertisers) for this purpose.
Usage of third party cookies : please note that Nannybag is using the services of third
parties to learn about your usage of this website to optimize your user experience and to show you
advertising outside of this website. These third parties (including, for example, advertising networks
we have no control.
You can withdraw your cookie consent at any time by using the preference settings of your web
9. Confidentiality of your password
Where you have chosen a password which enables you to access certain parts of our Platforms, you are
responsible for keeping this password confidential. We ask you not to share a password with anyone.
10. Links to other websites and social media
Our Platforms may contain links to and from the websites of our partner networks, advertisers and
affiliates. If you follow a link to any of these websites, please note that these websites have their
own privacy practices and that we do not accept any responsibility or liability for these policies.
Please check these policies before you submit any Personal Data to these websites.
If at any time you would like to contact us with your views about our privacy practices, or with any
enquiry relating to your Personal Data, you can do so by sending an email to email@example.com
or by sending a letter to the address
mentioned at the beginning of this document.